The Daily Mindflash
The Mindflash Knowledge Sharing and Online Training Blog
Expert advice, best practices and more for the most valuable assets of your business – your people.
Three Great Takeaways from ASTD 2012
When I registered for the ASTD International Conference & Expo 2012 over a month ago, I planned to write a recap post for two reasons: First, it’s a chance to share what I learned so people who couldn’t attend might learn something from my experience. And second, writing about what I learned … Read more
Nine Training Alternatives to ‘Correct’ and ‘Incorrect’
Imagine a trainer at the front of the room responding to a participant’s comment by saying nothing more than “You’re right!” or “Incorrect.” Imagine this happening over and over again. Even though it seems futile, this is one of the most common types of feedback we use in e-learning courses … Read more
Let Employees Choose Their Own Training Materials
Lots of employees dread company education. They dread it because often we, as educators, don’t create compelling or engaging programs. Nor do we explain the reasoning behind the materials we use in those programs. Sometimes employees feel they’re being force-fed management’s agenda without any apparent connection or value to their … Read more
How Sears Home Services Trained 8,000 Techs to Smile
The difference between a great customer interaction and a bad one was, in many cases, as simple as a smile. That’s what Sears Home Services, the $2.7 billion arm of the nationwide retail chain responsible for customers’ in-home installations and repairs, found after a full performance analysis of its field service … Read more
#TrainChat Wrap-Up: The Skills Learning Pros Need Now
On Friday, the Daily Mindflash hosted yet another #TrainChat on Twitter, in which we posed the question: What skills do learning and development pros need now? Mindflash contributor and L&D pro Bill Cushard helped guide our discussion. Here’s a recap of the discussion that followed (please excuse the Twitter-ese grammar). … Read more
